What to Expect from Your Commercial Cleaning Company

Cleanworks explains what to expect when recruiting a commercial cleaning company.

Published: December 15, 2021 Updated: July 12, 2023

There are many different reasons why people choose to hire a commercial cleaning company. Whether they are just too busy to manage the demands of a cleaning schedule, they want to take the load off their staff or just want to make sure the job is done properly – hiring a commercial cleaning crew can be a total game-changer for busy teams.

For most workplaces, cleaning is a task that is virtually invisible until something goes wrong. Your workers clock off and when they return the bins have been emptied and the hand towel and soap have been topped up. Everything chugs along just the way it is supposed to and you may not think about your cleaners again until it’s time to renew their contract in another year or so – unless of course, it comes to your attention that something isn’t being cleaned to the expected standard.

Whether you’re looking for a cleaner for the first time or looking to engage with a different cleaning company, knowing what to look for can be daunting – there are over 41,000 commercial cleaning services Australia-wide! We have whittled it down to seven of the most important things to consider when searching for your commercial cleaning in Newcastle.

These include:

1. The kind of services you need

Knowing what your space needs and what guidelines are set out for your business type is a great starting point. Some offices need simple dusting, trash collection and desk tidying, whereas other commercial spaces need regular deep cleaning, carpet cleaning, and more. No matter how you plan to use a cleaner, make sure the one you’re hiring has all the latest equipment and tools needed for your job.

2. Your standards of work

Most people hire cleaners because they expect a certain standard of cleanliness in their space. Knowing from the get-go what kind of cleaning standard you need and expect will help to set a precedence for your future commercial cleaner. Additionally, providing clear expectations will help all parties involved, and will ultimately save both time and money in the long run.

Hire Cleanworks to meet the high standards of your commercial cleaning.

3. Their experience and management systems

Experience is key when it comes to hiring any kind of service, and commercial cleaning is no exception. Online reviews are one of the best sources to find out how the company treats their customers, performs its duties and lives up to expectations. Each of our clients at Cleanworks gets their very own Account Manager who knows their client’s cleaning needs and provides constant and clear communication. Your commercial cleaner should have a system in place to maintain accountability, ensure consistent quality and keep track of tasks.

commercial cleaning Newcastle

4. What equipment do they use?

Good cleaning companies will have a fully stocked caddy with the latest cleaning supplies, along with the best equipment such as carpet cleaning vacuums. Your company should be able to tell you what ingredients are in their products, especially if you or your staff are prone to allergies. We provide green products for our commercial cleaning in Newcastle.

5. Do they suit your schedule?

When scouring reviews for your potential cleaners, examine their track record of sticking to schedule and meeting deadlines. Nothing is more frustrating than a cleaner who doesn’t show up or is late, and it can often throw off the whole routine of the office or workspace. Ideally, your cleaning company should be flexible to find a regular time that suits the flow of your workplace and accommodates your schedule.

6. How well do they communicate?

It is incredibly important that your cleaning company keeps their lines of communication open. This will ensure you can communicate your needs clearly and they can react promptly. Should you have any concerns with the cleaning standards or have any requests for your next clean, your cleaning company must be receptive and open to your ideas.

7. Consistency and credibility

Credibility can only come through a genuine passion for consistent hard work and good service. It is simple to determine a company’s credibility through online reviews, their verifications and certificates, and even demonstrations of their work. Consistent administration and communication are even more important than consistent cleans, and you should be able to determine whether a company thrives in this area right from the first point of contact.

When it comes to commercial cleaning, most people want to feel assured that the work is being completed by experts. At Cleanworks, we believe that great service takes great people, and that professional cleaning comes from experience. With a hand-selected crew of experts and a team of dedicated account managers, we can meet all your commercial cleaning needs with professionalism, consistency, and the best equipment.

Contact Cleanworks for consistent commercial cleaning services!​

Companies just like yours consistently choose Cleanworks for their commercial cleaning in Newcastle thanks to our quality control, transparent dealings, consistent staff, and positive culture. Get in touch with our team to service your site today. Call us on 1300 609 419 or send us an enquiry.


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